Terms and Conditions

 

1. We will treat our patients fairly and with respect and expect that in return.
    

2. We promise to provide our patients with quality dental care with a caring manner, at reasonable fixed costs.  The treatment and costs will be explained verbally and in writing.
    

3. We will ask our patients to read and sign the treatment cost estimates/quotations on non-obligation basis.
    

4. We will do our best NOT to rearrange/cancel appointments unnecessarily and give patients as much notice as possible.  We will endeavour to reschedule the appointment at our patient's earliest convenience. 
    

5. We would expect patients to attend appointments punctually.  We reserve the right to charge £1 per minute of the appointment time if a patient fails to attend or cancels with less than 24 hours notice.  Repeated failed appointments will result in the discontinuation of our care.
    

6. Fixed costs means, set fees/bands for each level of the dental treatment clinically required for a patient to achieve dental/oral fitness and should be paid in advance.
    

7. Band 2 treatments include;  one filling or one extraction.  More complex or time consuming treatment may need more than one Course of Treatment, therefore may result in a cost increase.  We reserve the right for the Dentist and/or Hygienist to make a decision about any individual treatment cost at his/her discretion.  The patient will be informed of this, prior to any treatment, in order to be in a position to make a decision to withdraw from it if they wish to do so.
    

8. Root canal therapies are not included in Band 2 treatments.  These are noted under our separate Band E, due to its' complex and time consuming nature.
    

9. Any hygiene therapies, including scale & polish, root planning, curettage etc, are excluded from any Bands and are normally provided and charged by the Dental Hygienist.
    

10. Band 3 includes a crown or a veneer and a small denture per One Course of Treatment.  A crown provided for any type of teeth will be white Zirconia or E Max.

     

    Larger acrylic dentures metal (chrome-cobalt) and flexible/Valplast dentures are not included in Band 3 but are available on a fully private basis, due to the high cost and more advanced manufacturing process.
     

11. Non clinical/cosmetic treatment are charged outside the band system and are quoted individually.
     

12. In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. We learn from every mistake that we make and we respond to customers' concerns in a caring and sensitive way.  We have a detailed Complaints Procedure which will be adhered to and processed in a timely and respectful manner. Patients have the right to request a copy of our Complaints Procedures.
     

13. If patients are not satisfied with the result of our procedure then a complaint may be made to:

 

The Dental Complaints Service, 2 Cherry Orchard Road, Croydon CRO 6BA (08456 120 540) for complaints about private treatment.

 

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (0845 222 4141) the dentists' regulatory body for complaints about professional misconduct Care Quality Commission, The National customer service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA 

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Email: enquires@cqc.org              

Tel: 03000 616161 (option 2)

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